Privacy Policy

Last Updated: May 7, 2013

Your privacy is important to us.
Solace Lifesciences, Inc., the makers of NuCalm, is committed to protecting your privacy. This Statement of Privacy applies to the NuCalm
® website and governs data collection and usage. By using the NuCalm website, you consent to the data practices described in this statement.

Collection of General Statistical Information
When you visit our web site we gather certain general information, such as frequency of downloads, number of hits on our web site, and usage statistics with respect to the assets on our website. This information is referred to throughout this policy as “General Statistical Information”. We use and store this data only on a collective basis, in summary form, rather than on an individual basis. This data helps us to determine how and the extent to which certain parts of our website are used. The stored General Statistical Information does not contain any Personal Identifying Information about you or any of our other users.

Collection of your Personal Information
Solace collects personally identifiable information, such as your e-mail address, name, home and/or work address and/or telephone number. 
There is also information about your computer hardware and software that is automatically collected by Solace. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by Solace for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Solace website.

In the event that you contact us for customer support through the website, we may also request that you provide additional User Information relevant to the support requested by you. Users are under no obligation to provide such information. However, we cannot guarantee that we can provide customer support in the event that relevant information related to the use of our products or services is withheld. We may retain communications relating to customer support, and/or information drawn from such communications, for statistical and/or reference purposes.
Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Solace public message boards or forums, this information may be collected and used by others.

Solace encourages you to review the privacy statements of websites you choose to link to from Solace so that you can understand how those websites collect, use and share your information. Solace is not responsible for the privacy statements or other content on websites outside of the NuCalm and Solace family of websites or the use of your information by such outside websites.

Use of your Personal Information
Solace collects and uses your personal information to deliver the services you have requested. Solace may also use your personally identifiable information to inform you of other products or services available from Solace and its affiliates. Solace may also contact you via surveys to conduct research about your opinion of current services or of potential new services.

Solace does not sell, rent or lease its customer lists to third parties. Solace may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Solace may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. Such third parties are prohibited from using your personal information except to provide these services to Solace, and they are required to maintain the confidentiality of your information.
Solace keeps track of the websites and pages you visit within NuCalm, in order to determine what NuCalm services are the most popular. This data is used to deliver customized content and advertising within NuCalm to customers whose behavior indicates that they are interested in a particular subject area.
Solace websites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Solace or the site; (b) protect and defend the rights or property of Solace (including enforcing this agreement); and, (c) act under exigent circumstances to protect the personal safety of users of Solace, or the public.

Use of Cookies
The Solace website uses “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies are not used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a Web server in the domain that issued the cookie to you.


One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same NuCalm website, the information you previously provided can be retrieved quickly.


You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

If you provide Solace with user information, you have the following rights with respect to that information:

  • To review the user information that you have supplied to us
  • To request that we correct any errors, outdated information, or omissions in user information that you have supplied to us
  • To request that your user information not be used to contact you
  • To request that your user information be removed from any solicitation list that we use
  • To request that your user information be deleted from our records
  • To opt out of being solicited by this website or third parties

If you request that your user information be deleted from our records, there may be a brief delay in our processing that request, while we verify that the request is valid and originates from you as opposed to an unauthorized third party.

To exercise any of these rights, please contact us at support@nucalm.com.

Security of your Personal Information
No method of safeguarding information is 100% secure. Solace uses a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure. Solace secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement
Solace will occasionally update this Statement of Privacy to reflect company and customer feedback. Solace encourages you to periodically review this Statement to be informed of how Solace is protecting your information. When such a change is made, we will update the “Last Updated” date above.

Enforcement of this Privacy Statement
If you have questions regarding this statement, please contact us at support@nucalm.com.

Contact Information
Solace Lifesciences welcomes your comments regarding this Statement of Privacy. If you believe that Solace has not adhered to this Statement, please contact Solace at support@nucalm.com. We will use commercially reasonable efforts to promptly determine and remedy the problem.

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